FAQs – FuzziBunz® Frequently Asked QuestionsIf you have a question not seen here please visit the Customer Support Page WARRANTIES, RETURNS AND EXCHANGESWhat is the warranty on your diapers?What is the procedure for getting my FuzziBunz® replaced if they are under warranty? My diapers are malfunctioning and they are out of the warranty period OR I do not have a proof of purchase. What do I do? I was given FuzziBunz® as a gift, they don't fit my baby; will you exchange them? WASH AND CARE INSTRUCTIONSCaring for your FuzziBunz®Do I need to pre-wash my FuzziBunz®? How do I wash my FuzziBunz®? Should I use hot water to wash FuzziBunz® and how hot? I have a front loader or High Efficiency washer. What detergent should I use? Can I use diaper rash ointments and creams on my baby if s/he is wearing a FuzziBunz®? Will my colors run if I wash them on hot? Can I use vinegar in the wash? Can I use baking soda in the washer or dryer? What detergents are recommended with FuzziBunz® How much detergent should I use? Can I use bleach? TROUBLESHOOTINGHow do I get out stains from my FuzziBunz®?My FuzziBunz® are leaking even though the insert is hardly wet. What do I do? The inside of my diaper is sticky, how do I fix this? My diapers smell of ammonia when baby wets, why? What does "stripping" the diapers mean and should I be doing it? DIAPER RASHESMy baby has diaper rash. What do you recommend since I can’t use a diaper rash ointment with my FuzziBunz®?DAY-TO-DAY USAGEWhere can I buy FuzziBunz®? Do you sell direct?What size do I need to diaper my baby? How should I store my diapers between washings? Do I have to use a plastic cover over my FuzziBunz®? My baby’s diaper leaks upon waking at nap or nighttime. How often do I need to change my baby? How many diapers to I need to order? ACCESSORIESWhat accessories do you recommend I get to go along with my FuzziBunz® purchase?
WARRANTIES, RETURNS AND EXCHANGESQ. What is the warranty on your diapers? A. What our Warranty Covers:
What our Warranty does NOT Cover:
If you experience any defects covered by the manufacturer's warranty, please fill out our FuzziBunz® Warranty Claim Form. All warranty requests must have a proof of purchase receipt. NO EXCEPTIONS. Receipt must be from an authorized FuzziBunz® retailer. (If you received the diapers as a gift, please contact the gift-giver for proof of purchase information.)
Q. What is the procedure for getting my FuzziBunz® replaced if they are under warranty? A. If you experience any defects covered by the manufacturer’s warranty, please fill out the form on the FuzziBunz® Warranty Claim Form. If you received the diapers as a gift, please contact the gift-giver for proof of purchase information. After completing the form, you will receive an automated email confirming receipt and further instructions on what to anticipate next in the customer service process. Please be sure to check your spam box if you have not received a reply from us immediately.
Q: My diapers are malfunctioning and they are out of the warranty period OR I do not have a proof of purchase. What do I do? A: If your diapers are out of the warranty period and have experienced a defect, we may replace—at our discretion—the product. We will replace with the same size—but the color may vary. We try to substitute the closest color to the original color as possible or something gender appropriate.
Q. I was given FuzziBunz® as a gift, they don't fit my baby; will you exchange them? A. Exchanges are only done through FuzziBunz® retailers. Please contact the person from whom you received the gift and ask them to let you know what retailer they purchased them from and then contact that specific retailer for an exchange. WASH AND CARE INSTRUCTIONSQ. Do I need to pre-wash my FuzziBunz® diapers? A. You should first try your new FuzziBunz® diapers on your baby for fit BEFORE washing. If they fit, yes, you should wash the diapers before use on your baby.
Q: How do I wash and care for my FuzziBunz® diapers and inserts? A: General Care: FuzziBunz® diapers and inserts should be washed after each use. When removing a wet diaper from your baby, shake the insert out of the pocket opening and store both in a dry diaper pail till wash time (wash every 1 to 3 days—any longer and bacteria can breed in the diapers and inserts). Do not soak the diapers or inserts. If soiled, simply knock solids into toilet and/ or remove with a diaper sprayer. Small solids stuck to the fleece will dissolve in the wash. For washing:
Q. Should I use hot water to wash FuzziBunz® and how hot? A. Yes, it is okay to use hot water to wash your FuzziBunz®; however, keep in mind that you should dry your diapers on a low setting in your dryer.
Q. I have a front loader or High Efficiency washer. What detergent should I use? A. Any washing detergent recommended by FuzziBunz® should be adequate, however only use 1/4 of the recommended amount for a front loader or HE washing machine. If there are too many suds, reduce your amount of liquid, if the diapers are not getting clean enough, increase your liquid.
Q: Can I use diaper rash ointments and creams on my baby if s/he is wearing a FuzziBunz®? A. Diaper rash ointments cause diapers to repel and not function properly and can possibly ruin your FuzziBunz®. If you mistakenly get diaper rash ointment on your diaper, wash your diapers normally and then apply some dishwashing liquid, like Dawn, to the affected area. Scrub the affected area with a toothbrush or other bristle brush. While this is a suggested method, it may not always work. Diapers affected by diaper rash ointments are not covered by our warranty. If your baby is suffering with a rash, we recommend a powder or talc with cornstarch and zinc oxide in it. You can make a paste with water if you need a little extra staying power on the affected area. Change diapers often if a rash occurs to ensure clean and dry skin.
Q. Will my colors run if I wash them on hot? A. It is always a good idea to wash your FuzziBunz® diapers on cold the first time you wash them if you are concerned about the colors running, however this should not be an issue with FuzziBunz®.
Q. Can I use vinegar in the wash? A. Vinegar was originally used in cloth diapers to "soften" them up and possibly as a disinfectant many years ago. However FuzziBunz® do not need any further softening and with detergents that are effective and hot water, no additional disinfecting is needed. This could also cause a stink problem if any vinegar is left on the diapers. Vinegar can also weaken the elastic in the diapers when repeatedly used.
A. If you wish to add some baking soda to the wash it will not hurt anything. It will not likely enhance your washing if you are using good detergent. Do not use it as a cleaning agent alone. It is safe to use it in your diaper pail bag or in the rinse cycle if you wish to add some odor control.
Q. What detergents do you recommend? A. For mainstream store bought detergents stay away from additives such as brighteners, dyes or perfumes/ scents. This may cause buildup on the diapers, repelling of the diapers and may interact with urine and cause a foul odor. Tide Free and Arm and Hammer Free are two that we recommend. To be more environmental, and to best ensure that you have a "residue free" diaper, more "natural" brands of detergent are recommended. These would include ECover, 7th Generation and Vaska For more specific "diaper recommended" detergents that can be bought through diaper retailers, we recommend FuzziBunz® Cloth Diaper Detergent, Rockin Green Soap, and Allen's Naturally —all work very well at preventing build up and keeping your diapers smelling clean.
Q. How much detergent should I use? A. If using a mainstream store bought detergent we recommend that you use only 1/4 of the amount you would normally use. If using a cloth diaper specific detergent use the recommended amount for a load of diapers.
A. You can use bleach on the INSERTS ONLY! This will not hurt the inserts but we discourage over using bleach. It is bad for fibers and bad for the environment. But if you run into a smelly insert problem you can either sun them, or bleach them with about a capful of bleach. It does not take much. TROUBLESHOOTINGQ. How do I get out stains from my FuzziBunz®? A. Stains can be caused by different foods, illnesses and medications. The good news is that stains do not affect the utility of your FuzziBunz®. To remove stains (if desired), we suggest laying them out in the sun for several hours at a time (several times for tough stains). Stains are not covered by our warranty. You can also add Oxiclean to the wash on a regular basis. Bleach may be used on the inserts only—please do not use bleach on the diapers, this will damage the waterproof layer!
Q. My FuzziBunz® are leaking even though the insert is hardly wet. What do I do? A. There are many reason why a diaper will leak. Please read our leaking guide here for help.
Q. The inside of my diaper is sticky, how do I fix this? A. This is perfectly normal, it is laminated with a polyurethane lining to prevent leaks. Some people see this as being "sticky." It may help if you let your diapers cool after removing them from the dryer before stuffing the insert.
Q. My diapers smell of ammonia when baby wets, why? A. Ammonia smell is generally caused by detergent residue and the combination of urine. Run your diapers through the wash again and be sure not to over use the amount of detergent. Ammonia smell can also be caused by diet of the child and the acidity of the urine. Wash as quickly as possible if you find this is chronic. But keeping your diapers and inserts as residue free as possible is key. Please see our stinky diaper guide here for more detailed assistance with this topic.
Q: What does “stripping” the diapers mean and should I be doing it? A: Although our diapers typically don’t have these problems, on occasion we do receive questions involving persistent stink, repelling fleece (or residue buildup on the fleece), fleece that stays wet or leaking diapers. Please see our repelling guide here for detailed solutions. DIAPER RASHESQ. My baby has diaper rash. What do you recommend since I can’t use a diaper rash ointment with my FuzziBunz®? A. While babies using FuzziBunz® generally will not experience diaper rashes, they can occur on occasion due to allergies, illness, etc. Do not use any diaper rash ointment while using FuzziBunz®, this will void your warranty and cause them to repel. We recommend changing the diaper often and allowing the baby to air dry as much as possible. You can also use a combination of a zinc oxide powder / cornstarch powder on baby's bottom to aid in healing. Bee All Natural baby powder is a great choice. If you need a “paste,” mix the powder with a little bit of water and rub onto the rash to give it more staying power. DAY-TO-DAY USAGEQ: Where can I buy FuzziBunz®? Do you sell direct? A: You can buy FuzziBunz® at a number of in-store and online retailers. Please visit Where To Buy to find a retailer. We do not sell directly to consumers.
A. Please see our sizing guides: Please TRY YOUR DIAPERS ON YOUR BABY BEFORE washing or using them. Make sure you have a snug fit and if planning on using the One Size for a duration of time, make sure that you have growing room. Many retailers will exchange an unused or unwashed product if it is not the correct size.
Q: How should I store my diapers between washings? A: Store soiled diapers in an open air pail or hanging diaper pail to let air circulate. A closed pail may cause mold if you let the diapers sit too long between washings. FuzziBunz® has a "In and Out Mess Free" diaper bag that we strongly encourage as it washes easily with the diapers and requires nearly NO touching of the dirty diapers.
Q. Do I have to use a plastic cover over my FuzziBunz®? A. A plastic cover is not needed with FuzziBunz®.
Q. My baby’s diaper leaks upon waking at nap or nighttime. A.There are many causes for leaking - the number one cause is that the diaper needs to be changed. If you are experiencing persistent leaking, we recommend adding more inserts to the pocket during naps and nighttime. The Perfect Size FuzziBunz are recommended for overnight and nap use or heavy wetters as there is more room in the pocket for stuffing inserts. For more information on leaking, please read here.
Q. How often do I need to change my baby? A. Every parent knows their baby best. If you have a heavy wetter, we suggest changing more often—every 2-3 hours. If you have a light wetter—you can change your baby every 3-4 hours. A second insert can be used to extend time between changes for nighttime.
Q. How many diapers to I need to order? A. We suggest that you order 12 diapers to use FuzziBunz® full time. You’ll probably do a load of laundry every 1-2 days, depending on how many diaper changes you average per day. Many parents add to and even double their collection as they go along.
ACCESSORIESQ: What accessories do you recommend I get to go along with my FuzziBunz® purchase? A. We have every accessory you will need for diapering your baby from changing pads, reusable wipes, portable diaper totes and our very popular and unique hanging diaper pail bag that stores the soiled diapers and washes right up with them. Visit our accessory page here for more information on our accessory products. |
Eco-friendly, reusable diapers. No leaks. No waste. No rash.